Cancellation Policy
Simple, fair, and transparent for both guests and hosts.
Guest Cancellations
48+ hours before check-in
Full refundPlans change â no hard feelings.
24â48 hours before check-in
50% refundPartial refund to cover host preparation.
Less than 24 hours
No refundHosts have already prepared for your arrival.
âšī¸A small service fee may be non-refundable to cover platform transaction costs.
Host Cancellations
We understand things happen, but cancelling affects travelers who've planned their trip around your listing.
Guests receive a full refund for any host-initiated cancellation
Repeated cancellations may affect your listing visibility
We may apply a calendar block to prevent rebooking the same dates
Emergency exceptions are handled on a case-by-case basis
Exceptional Circumstances
Natural disasters, government travel advisories, medical emergencies, or pandemic-related restrictions may qualify for full refunds outside normal policy windows. Contact us with documentation.
Refund Timeline
Approved refunds are processed within 5â10 business days to your original payment method. You'll receive email confirmation once initiated.